Last updated on February 1st, 2020 at 04:24 pm
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UNIT 1 [Book Link] |
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| 1 |
Meaning and Source of Conflict |
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| 2 |
Types of Conflict |
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| 3 |
Levels of Conflict |
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| 4 |
Traditional and Modern Approaches to Conflict |
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| 5 |
Functional and Dysfunctional Conflicts |
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| 6 |
Conflict Process |
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| 7 |
Management of conflict Resolution & Stimulation Techniques |
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| 8 |
Dual Concern Model of Conflict |
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UNIT 2 [Book Link] |
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| 1 |
Four Myths about Conflict |
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| 2 |
Team Conflict |
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Understanding individual styles for handling Inter Personal Conflict |
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| 4 |
Cross Cultural differences in Approaches to Conflict |
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| 5 |
Importance of Emotional Intelligence |
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UNIT 3 [Book Link] |
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| 1 |
Elements of Negotiation |
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| 2 |
Multiparty Negotiations |
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| 3 |
Stages of Negotiation Process |
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| 4 |
Issues for Negotiation |
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| 5 |
Preparation for Negotiations |
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| 6 |
Types of Negotiation |
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| 7 |
Strategies and Tactics in Negotiation |
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| 8 |
Bargaining & Negotiation- Differences and similarities |
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| 9 |
BATNA |
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| 10 |
Context of Mediation |
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| 11 |
Conciliation |
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| 12 |
Arbitration |
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| 13 |
Principles of Persuasion |
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| 14 |
Persuasion Strategy and its Effectiveness |
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UNIT 4 [Book Link] |
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| 1 |
Need for Developing Negotiation Skills |
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| 2 |
Breakdown of Negotiation- Causes and Consequences |
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| 3 |
Third Party Intervention |
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| 4 |
Impasse and Alternative Dispute Resolution (ADR) |
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| 5 |
Intractable Negotiations, Characteristics that make a Negotiation more intractable |
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| 6 |
Effective Negotiation- Mutual Trust and Understanding |
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| 7 |
Challenges for Effective Negotiators |
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UNIT 5 [Book Link] |
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| 1 |
Understanding Cultural Differences in Negotiation |
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| 2 |
Hofstede’s Cultural Dimensions |
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| 3 |
Globe Study on Cultural Dimensions |
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| 4 |
Seven Pillars to Negotiational Wisdom |
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| 5 |
International Negotiations |
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| 6 |
Best Practices in Negotiations |
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