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RMBHR05 Negotiation & Conflict Management

AKTU MBA NOTES

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UNIT 1
1 Meaning and Source of Conflict VIEW
2 Types of Conflict VIEW
3 Levels of Conflict VIEW
4 Traditional and Modern Approaches to Conflict VIEW
5 Functional and Dysfunctional Conflicts VIEW
6 Conflict Process VIEW
7 Management of conflict Resolution & Stimulation Techniques VIEW
8 Dual Concern Model of Conflict VIEW
UNIT 2
1 Four Myths about Conflict VIEW
2 Team Conflict VIEW
3 Understanding individual styles for handling Inter Personal Conflict VIEW
4 Cross Cultural differences in Approaches to Conflict VIEW
5 Importance of Emotional Intelligence VIEW
UNIT 3
1 Elements of Negotiation VIEW
2 Multiparty Negotiations VIEW
3 Stages of Negotiation Process VIEW
4 Issues for Negotiation VIEW
5 Preparation for Negotiations VIEW
6 Types of Negotiation VIEW
7 Strategies and Tactics in Negotiation VIEW
8 Bargaining & Negotiation- Differences and similarities VIEW
9 BATNA VIEW
10 Context of Mediation VIEW
11 Conciliation VIEW
12 Arbitration VIEW
13 Principles of Persuasion VIEW
14 Persuasion Strategy and its Effectiveness VIEW
UNIT 4
1 Need for Developing Negotiation Skills VIEW
2 Breakdown of Negotiation- Causes and Consequences VIEW
3 Third Party Intervention VIEW
4 Impasse and Alternative Dispute Resolution (ADR) VIEW
5 Intractable Negotiations, Characteristics that make a Negotiation more intractable VIEW
6 Effective Negotiation- Mutual Trust and Understanding VIEW
7 Challenges for Effective Negotiators VIEW
UNIT 5
1 Understanding Cultural Differences in Negotiation VIEW
2 Hofstede’s Cultural Dimensions VIEW
3 Globe Study on Cultural Dimensions VIEW
4 Seven Pillars to Negotiational Wisdom VIEW
5 International Negotiations VIEW
6 Best Practices in Negotiations VIEW
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