| UNIT 1 [Book Link] | ||
| 1 | Evolution of Quality Management | VIEW |
| 2 | Concepts of Product and Service Quality | VIEW |
| 3 | Dimensions of Quality | VIEW |
| 4 | Quality Philosophies- Deming’s | VIEW |
| 5 | Quality Philosophies- Juran’s | VIEW |
| 6 | Crosby’s Quality Philosophy | VIEW |
| 7 | Quality Cost | VIEW |
| 8 | Quality Leadership | VIEW |
| UNIT 2 [Book Link] | ||
| 1 | Graphical & Statistical Techniques of Process Quality Improvement | VIEW |
| 2 | 7QC Tools | VIEW |
| 3 | Regression Control Charts | VIEW |
| 4 | Process Capability Analysis | VIEW |
| 5 | Measurement system Analysis | VIEW |
| 6 | Design and Analysis of Experiment | VIEW |
| 7 | Acceptance Sampling Plan | VIEW |
| 8 | Process failure Mode and effect Analysis (PFMEA) | VIEW |
| 9 | SERVQUAL Model with Application | VIEW |
| UNIT 3 Product Quality Improvement [Book Link] | ||
| 1 | Quality function Deployment | VIEW |
| 2 | Robust Design and Taguchi Method | VIEW |
| 3 | Design failure Mode & Effect Analysis | VIEW |
| 4 | Product Reliability Analysis | VIEW |
| UNIT 4 Quality Management: [Book Link] | ||
| 1 | Quality Circles | VIEW |
| 2 | TQM | VIEW |
| 3 | Six Sigma | VIEW |
| 4 | Six Sigma for Process Improvement | VIEW |
| 5 | Six Sigma in Product Development | VIEW |
| 6 | Design for Six Sigma | VIEW |
| UNIT 5 Quality Standards: [Book Link] | ||
| 1 | ISO-9000 and it concept of Quality Management | VIEW |
| 2 | ISO 14001 | VIEW |
| 3 | ISO 22000 | VIEW |
| 4 | ISO 27001 | VIEW |
| 5 | OHSAS 18001 and QS 9000 | VIEW |
| 6 | Indian Quality Standards | VIEW |
| 7 | Benchmarking | VIEW |
| 8 | Quality Audit | VIEW |
| 9 | Quality Awards | VIEW |
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