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NCM/U3 Topic 13 Principles of Persuasion

Six Principles of Persuasion Reciprocity Scarcity Authority Commitment and consistency Consensus Liking You will find these principles both universal and adaptable to a myriad of contexts and environments. Recognizing when […]

NCM/U3 Topic 12 Arbitration

Arbitration is a procedure in which a dispute is submitted, by agreement of the parties, to one or more arbitrators who make a binding decision on the dispute. In choosing […]

NCM/U3 Topic 11 Conciliation

Conciliation is an alternative out-of-court dispute resolution instrument. Like mediation, conciliation is a voluntary, flexible, confidential, and interest based process. The parties seek to reach an amicable dispute settlement with […]

NCM/U3 Topic 10 Context of Mediation

Mediation is an ADR method where a neutral and impartial third party, the mediator, facilitates dialogue in a structured multi-stage process to help parties reach a conclusive and mutually satisfactory […]

NCM/U3 Topic 9 BATNA

A best alternative to a negotiated agreement (BATNA) is the course of action that a party engaged in negotiations will take if talks fail and no agreement can be reached. […]

NCM/U3 Topic 6 Types of Negotiation

Depending upon the situation and time, the way the negotiations are to be conducted differs. The skills of negotiations depends and differs widely from one situation to the other. Basically […]

NCM/U3 Topic 3 Stages of Negotiation Process

Five Stages of a Negotiation Stage 1: Prepare Identify potential value   Begin to understand interests Develop fact-base Stage 2: Information Exchange and Validation Discovering and creating value   Assess […]

NCM/U3 Topic 2 Multiparty Negotiations

The negotiation process is always challenging, and when there are more than two parties at the negotiation table these challenges swell up to an unmanageable level. Multi-party negotiations are undoubtedly […]

NCM/U3 Topic 1 Elements of Negotiation

Negotiation is a part of life. People negotiate daily either for individual purposes or for business purposes. But when negotiating for business purpose, which is a very complicated process, one […]

NCM/U2 Topic 5 Importance of Emotional Intelligence

Emotional intelligence (EI) forms the juncture at which cognition and emotion meet, it facilitates our capacity for resilience, motivation, empathy, reasoning, stress management, communication, and our ability to read and […]