Quality leadership is a precondition for implementing quality management. How organizational leaders structure and direct an organization as well as how they behave within an organization are critical elements to the success of an effective quality management process. This article addresses these leadership issues and presents a plan for quality management implementation. Several behavioral tools are described that address potential obstacles to the implementation process.
Those following the teachings of quality gurus such as Deming, Juran and Feigenbaum and implementing quality culture, tools and techniques are following approaches that tend toward leadership traits that include, empowerment, a focus on people a strong strategic viewpoint and an awareness of integrating different disciplines. Other traits include strong integrity and an awareness of social responsibilities.
Quality Leadership Characteristics
- Values: Integrity, Trust and Culture
- Vision: Strategic Focus
- Inspiration: Communications Skills, Role Model, Motivational and Mentor
- Innovative: Change Agent
- Systems View: Interactive
- Empowering: Focus on Employees
- Customer Focus: Society
- Business and Quality Knowledge