Tag: Employee and Customers role in Service Delivery

Competency Mapping Analysis

1) Identify key components of employee job descriptions – the critical points only. Focus on what characteristics and skills are absolutely essential to get the job done. Remember that job descriptions […]

Theintactfront 2 Dec 2018 1 Comment

Employee and Customers role in Service Delivery

You will recall that, services are produced by employees and consumed by customers simultaneously. Hence, customers must know the role that they would be expected to play at a particular […]

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Tag: Employee and Customers role in Service Delivery

Competency Mapping Analysis

Employee and Customers role in Service Delivery