BTC/U1 Topic 1 Behavior Testing
Employment behavior tests are a valuable tool for gaining insights into the interaction style, behavior traits, and behavioral tendencies of individuals. They are designed to assess the aspects of a person’s behavior that remain relatively stable throughout an individual’s lifetime. Properly designed behavior tests are therefore meant to pinpoint permanent behavior “traits” (for example, an individual’s level of extroversion) rather than temporary “states,” (for example, an individual’s current level of anger).
When given to prospective or current employees, behavior tests are intended to describe aspects of an individual’s character that are relevant to their job performance. Whereas aptitude tests assess whether a job candidate can perform a job, behavior tests address the question of whether the candidate will do the job: in other words, they assess job fit from a behavioral perspective. Does a candidate have behavioral traits that are statistically linked to success in this job? Is he/she likely to be happy or comfortable in this role? Research has also shown that behavior tests can be especially useful in predicting job performance in those jobs that require frequent social interaction (with other employees, the public, or customers).
Employee Behavior Profile
The EPP is a general behavior inventory that measures twelve behavior traits that provide valuable insights into a person’s work style and behavior. It can be used for any position, and contains position-specific benchmarks that allow administrators to compare an individual’s scores against composite profiles to determine likely job fit. The EPP takes about 15 minutes to complete, and measures the following traits: Achievement, Assertiveness, Competitiveness, Conscientiousness, Cooperativeness, Extroversion, Managerial, Motivation, Openness, Patience, Self-Confidence, and Stress Tolerance.
Sales Achievement Predictor (SalesAP)
A sales aptitude test that measures behavior traits that have been shown to be critical to success in sales and sales-related jobs. These traits include motivation, competitiveness, extroversion, goal orientation, and assertiveness. The SalesAP provides an overall recommendation on a candidate’s suitability for sales positions.
Customer Service Aptitude Profile (CSAP)
The companion test to the SalesAP, the CSAP is a customer service test that measures behavior traits that are important for customer service and related positions. The CSAP provides an overall recommendation on a candidate’s suitability for customer service-related positions, based on traits such as cooperativeness, personal diplomacy, patience, and more.
Workplace Productivity Profile (WPP)
The WPP is a behavior test that is used to predict whether an applicant will be a conscientious, productive, and reliable employee. It is used primarily for entry-level positions where rule adherence and trustworthiness are of primary importance.
Criteria Behavior Inventory (CBI)
A general behavior inventory based on the most widely accepted behavior model — the “Big Five” — which describes an individual’s behavior in terms of five psychological traits: Agreeableness, Conscientiousness, Extroversion, Stress Tolerance, and Openness.