Training would be internal and external. Internal training would be easy, economical. But one cannot be an expert in all. You need to call external agencies sometimes so as to offer new stuff, new thinking, and new experiences. At the same time, you need to very clearly redefine your objectives in a precise and crisp manner when you invite an outside agency. Then only you get value for your rupee back.
External agency has much advantage in assessing the persistent issues with in a company, while internal department will have unwanted influences, biases, and one-sided opinions to the issues.
Role of External agencies in Training and Development
- Building Capabilities: One way to view training and development is through the development of human talents in countries shifting from state-owned to privatized economies. This shift demands that individuals can assert their own free will, such as by owning a business. Public sector training enables employees to oversee development of private businesses in these countries. Government workers become partners with private business owners, offering limited regulation so that a free market economy can develop.
- Succession: Training and development also prepares people to take over public sector jobs when people leave on their own or through retirement. Each public agency has to prepare leaders to assume control when leadership is lacking. If an agency recruits often for leadership positions outside the organization, the organizational culture will change under new leadership.
- Innovation: Training and development activities also help a public organization to develop innovative solutions to internal dilemmas. In other words, employees and managers in an agency need some degree of flexibility in planning how to manage work tasks. Working in teams, these employees can determine unique solutions to problems without having to follow the same model as another government agency.
- Knowledge Base: Training and development routines standardized throughout the organization become part of its knowledge base. Every time a new employee joins an agency, he will need a training and development plan, which includes what standardized and specialized courses he must take to become fully prepared for his position. A hiring manager or HR specialist will document changes in a training and development plan that helps an individual adapt better to a job.