Training Needs Analysis (TNA) examines training needs on three levels, i.e. organizational, tasks, and individual. This analysis provides a way to design training programs that benefit both organizations and employees. I discussed the benefits of Training Needs Analysis in the earlier blog of this beginner’s Series: Six Sizzling Benefits of Training Needs Analysis – Part 2. Now, let’s come to three levels in Training Needs Analysis. They are inter-linked and ensure a balanced analysis that takes care of the big picture as well as the specific training needs of individual employees. So let’s check them in detail.
The Three Levels of TNA
1. Organizational Analysis
Training Needs Analysis at the organizational level identifies gaps between employees’ actual performance and their maximum potential to attain organizational objectives. This analysis begins with a review of the company’s strategies and operational plans. For this, organizational objectives, efficiency indices, and other factors are analyzed. If a strategic planning process is not in place, you need to conduct a SWOT analysis, i.e. Strengths, Weaknesses, Opportunities and Threats of your organization. Involving employees in key roles will help you to do this better. At this level, you will identify where in the organization training is to be emphasized.
Organizational analysis considers how employee training can help attain organizational goals and where in the organization, training is needed. This analysis finds out the knowledge, skills, and abilities workforce will need for the future, as the organization and the tasks of its personnel evolve and change over time.
For example, let’s take an insurance company – organizational analysis identifies the gap between the number of claims actually processed and how those numbers can be maximized to a certain extent or percent.
2. Task Analysis
Task analysis is a process of identifying the purpose of a job and its component parts, and specifying what must be learned in order for there to be effective work performance.
The nature of the tasks to be performed on the job, and the Knowledge, Skills, and Abilities (KSAs) needed to do those tasks are analyzed in this level. This is also known as operations analysis. So task analysis checks the knowledge and skill needs for each specific job task and correlates these requirements to the workforce’s actual knowledge and skills. The gaps revealed in this analysis will give you the training needs.
Analyzing job descriptions will provide insights on the required competencies to perform the task or job. The gaps between actual performance and required competencies indicate the need for training. Task analysis answers the question of what is the training needed and where it is required.
Let’s take the same example of the insurance company – Task analysis identifies what should be done to increase the number of claims, such as qualified claims, claims assigned, claims logged in/acknowledged, claim confirmation process, and other jobs.
3. Individual Analysis
In Individual or person analysis, you can identify who needs to be trained and what training is needed. This helps examine individual performance and training needs.
It analyzes employee performance and compares it with defined standards, to find out the training needs of each individual.
Continuing with the same example – Person analysis verifies what Knowledge, Skills and Abilities (KSAs) each employee must gain, i.e. claim analysis skills, interpreting policies, estimating the extent of loss, calculating the cost of restoration, and other things.