Benefits of ERP, EMS

Benefits of ERP

Specifically, key business benefits of ERP software are:

  1. Enhanced Business Reporting:
    • Better reporting tools with real-time information
    • A single source of truth one integrated database for all business processes
  2. Better customer service:
    • Better access to customer information
    • Faster response times
    • Improved on-time delivery
    • Improved order accuracy
  3. Improved Inventory Costs:
    • Only carry as much inventory as needed, avoid these common issues
    • Too much inventory, and higher overhead costs
    • Too little inventory, and longer customer fulfillment times
  4. Boosted Cash Flow:
    • Better invoicing and better collections tools to bring cash in faster
    • Faster cash means more cash on-hand for the business
  5. Cost Savings:
    • Improved inventory planning
    • Better procurement management
    • Better customer service
    • Improved vendor relationship management
  6. Better Data & Cloud Security:
    • Dedicated security resources
    • Avoid installing malicious software
    • Data distributed across multiple servers
  7. Modernized Business Process Standardization:
    • Dedicated security resources
    • Avoid installing malicious software
    • Data distributed across multiple servers
  8. Superior Supply Chain Management:
    • Effective demand forecasting and lean inventory
    • Reduce production bottlenecks
    • Transparency through the business

Benefits of EMS

  1. Improved efficiency and reduced operational costs

Optimized processes, workflow, automation, and alerting can remove unnecessary manual effort and rework. This is added to when self-service and self-help capabilities are used by employees.

  1. Self-service efficiencies and workload reductions

Employees can get to the solutions they need more quickly through self-help. Then this and the ability for employees to log issues and requests via self-service means fewer telephone calls to the service desk or the business function equivalent. The automated delivery of solutions & requests further adds to the potential labor savings and reduces stress on your service desk agents.

  1. A better ROI on the corporate ITSM solution investment

The more the people, and business functions, that use the ITSM solution, the better the ROI and per-user ongoing management costs. Also, depending on the business function systems that can be phased out, there is the potential for additional technology cost savings through business-function application rationalization.

  1. Improved effectiveness

Using a fit-for-purpose ITSM solution for enterprise service management can help to ensure that all employee issues and requests are dealt with and, where possible, to agreed service levels. No more losing requests in personal email accounts or delays through the inefficiency of individuals.

  1. Improved visibility into operations and performance

The use of ITSM technology lets staff and management understand what has been achieved and what hasn’t. It ultimately gives insight into the value that each business function provides and makes it easier for this to be communicated to customers and other business stakeholders.

  1. Increased control and governance

Enterprise service management processes and enabling technology can be used to implement much needed internal controls and to provide insight into who did what when as well as higher-level reporting.

  1. Better service and customer experience

Enterprise service management ups the corporate service provider game to better deliver against employee expectations across ease-of-use, self-service, service request catalogs, knowledge availability, and self-help, social or collaborative capabilities, anytime and anyplace access (to services and information), and people or customer- centric support.

  1. The opportunity for improvement

Firstly, the increased visibility into operational performance from enterprise service management allows improvement opportunities to be identified. Secondly, the ITIL continual service improvement capability provides the mechanism for improvements to be managed and delivered.

  1. Improved access and communication channels, plus more effective communication

Enterprise service management and a suitable ITSM solution bring a choice of access and communication channels including telephone, email, chat, self-service, alerts, and a broadcast channel via the self-service portal. Escalation and alerting capabilities also help to ensure that no ticket or communication goes unactioned.

  1. Improved accountability, even across business-function boundaries

Not only does enterprise service management technology make it easier to assign and see responsibility and accountability within business functions it does the same across business functions. For example, some business services, such as the onboarding of new employees, require multiple business functions to work together to ensure that everything is delivered on time.

  1. Better understanding of what services are needed and provided

Enterprise service management doesn’t have to be limited to support and change management. The ITIL service lifecycle can also be used to manage business function services from service strategy through to service operation, allowing greater insight into the services provided.

  1. Standardization

This is not only business-wide, optimized processes but also a common way of working, a common look and feel, and a common service model for employees. It also offers the potential to provide a single point of service, no matter the service provider, companywide.

  1. Improved collaboration within and across business functions

Not only does enterprise service management make it easy for work to be passed between individuals or groups, or to be worked on collectively, it also makes it easier for work to pass between different business functions.

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