Operations strategy is the overarching plan for the design, management and improvement of an organization’s processes, systems and resources to deliver products and services to customers. It involves making decisions about the design, management and improvement of an organization’s operations in order to meet its goals and objectives.
Operations strategy is closely linked to the overall business strategy, and it should align with the overall goals of the organization. It covers a wide range of activities, including process design, resource allocation, technology selection, and supply chain management.
The process of operations strategy typically involves several steps, including:
- Analysis: This step involves assessing the current state of the organization’s operations and identifying areas for improvement. This may include analyzing data on efficiency, productivity, and customer satisfaction, as well as identifying bottlenecks and inefficiencies in the current process.
- Strategy formulation: Based on the analysis, a strategy for improving operations is developed. This may include goals and objectives, as well as specific tactics and actions to achieve them.
- Implementation: The strategy is put into action, with specific roles, responsibilities, and timelines established. This may involve process redesign, technology implementation, and training of employees.
- Monitoring and control: The progress of the strategy is tracked and evaluated, and any necessary adjustments are made. This may include regular performance assessments, as well as continuous improvement initiatives.
- Review: The overall effectiveness of the operations strategy is evaluated, and any necessary changes are made to ensure that the organization’s goals and objectives are met.