Business Communication RMLAU BCOM 1st Semester Notes

Unit 1
Introduction, Importance of Communication	VIEW
Process of Communication	VIEW
Types of Communication (Verbal and Non-Verbal)	VIEW
Different forms of Communication	VIEW
Barriers of Communication and Improvements	VIEW
Role, Effects and Advantages of Technology in Business Communication like email, Text Messaging, Instant Messaging	VIEW
Role, Effects and Advantages of Modern Techniques like Video Conferencing, Social Networking	VIEW
Strategic importance of E-Communication	VIEW
Psychological effective Communication	VIEW
Principle of Effective Communication	VIEW
Indian Models of Communication –Aristotle and U.S Rai	VIEW

Unit 2
Non-Verbal Aspects of Communicating:	VIEW
Body Language	VIEW
Kinesics	VIEW
Proxemics	VIEW
Para-Language	VIEW
Effective Listening: Principles of Effective Listening	VIEW
Factors affecting Listening exercises	VIEW
Interviewing Skills	VIEW
Mock Interview	VIEW
Appearing in interviews	VIEW
Writing Resume and Letter of Application for Job	VIEW
Modern Forms of Communicating: E-Mail, Video Conferencing	VIEW
Online Meeting Platforms like Zoom, Google meet. Webex etc.	VIEW

Unit 3
Business Language and Presentation: Importance of Business language	VIEW
Vocabulary Words often confused	VIEW
Words often misspelt	VIEW
Common errors in Language	VIEW
Oral Presentation: Importance, Characteristics	VIEW
Presentation Plan, Power point presentation, Visual aids	VIEW
Writing skills: Planning business messages, Re-writing and editing, The first draft and Reconstructing the final draft	VIEW
Business Letters: Important of Business Letters	VIEW
Correspondence with Bank and Insurance Companies	VIEW
Official Letter, Semi official letter	VIEW
Dunning Letter	VIEW
Memorandum	VIEW

Unit 4
Report Writing: Meaning and Types of Reports, Basic Format of a report, Steps of Report Writing	VIEW
Meeting Report	VIEW
Format requirements of a Good Meeting Report	VIEW
Importance of including Visuals such as Tables, Diagrams and Charts in a Report, Apply Citation Rules (APA style documentation) in Reports	VIEW