Store layout, Design and Visual Merchandising, Atmospherics

Store layout

It is the process of managing the floor space adequately to facilitate the customers and to increase the sale. Since store space is a limited resource, it needs to be used wisely.

Space management is very crucial in retail as the sales volume and gross profitability depends on the amount of space used to generate those sales.

Optimum Space Use

While allocating the space to various products, the managers need to consider the following points −

  • Product Category −
    • Profit builders− High profit margins-low sales products. Allocate quality space rather than quantity.
    • Star performers− Products exceeding sales and profit margins. Allocate large amount of quality space.
    • Space wasters− Low sales-low profit margins products. Put them at the top or bottom of shelves.
    • Traffic builders− High sales-low profit margins products. These products need to be displayed close to impulse products.
  • Size, shape, and weight of the product.
  • Product adjacencies − It means which products can coexist on display?
  • Product life on the shelf.

Retail Floor Space

Here are the steps to take into consideration for using floor space effectively −

  • Measure the total area of space available.
  • Divide this area into selling and non-selling areas such as aisle, storage, promotional displays, customer support cell, (trial rooms in case of clothing retail) and billing counters.
  • Create a Planogram, a pictorial diagram that depicts how and where to place specific retail products on shelves or displays in order to increase customer purchases.
  • Allocate the selling space to each product category. Determine the amount of space for a particular category by considering historical and forecasted sales data. Determine the space for billing counter by referring historical customer volume data. In case of clothing retail, allocate a separate space for trial rooms that is near the product display but away from the billing area.
  • Determine the location of the product categories within the space. This helps the customers to locate the required product easily.
  • Decide product adjacencies logically. This facilitates multiple product purchase. For example, pasta sauces and spices are kept near raw pasta packets.
  • Make use of irregular shaped corner space wisely. Some products such as domestic cleaning devices or garden furniture can stand in a corner.
  • Allocate space for promotional displays and schemes facing towards road to notify and attract the customers. Use glass walls or doors wisely for promotion.

Store Layout and Design

Customer buying behavior is an important point of consideration while designing store layout. The objectives of store layout and design are −

  • It should attract customers.
  • It should help the customers to locate the products effortlessly.
  • It should help the customers spend longer time in the store.
  • It should motivate customers to make unplanned, impulsive purchases.
  • It should influence the customers’ buying behavior.

Store Layout Formats

The retail store layouts are designed in way to use the space efficiently. There are broadly three popular layouts for retail stores −

Grid Layout − Mainly used in grocery stores.


Loop Layout − Used in malls and departmental stores.


Free Layout − Followed mainly in luxury retail or fashion stores.


Design and Visual Merchandising, Atmospherics

Visual Merchandising

It is the activity of developing floor plans and three-dimensional displays in order to engage customers and boost sales. Both, products or services can be displayed to highlight their features and benefits.

It is based on the idea that good looks pay off. It requires creativity and an eye for presenting the products or services aesthetically so that the customers find it appealing and are motivated towards buying. Visual merchandising involves displaying products or services aesthetically using various objects, colors, shapes, materials, designs, and styles to attract the customers.

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