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Enterprise Resource Planning, CRM And SCM

Customer Relationship Management Components : ERP vendors are expanding their functionality to provide services formerly supplied by Customer Relationship Management (CRM) involves managing all aspects of a customer‟s relationship with an organization to increase customer loyalty and retention and an organization‟s profitability.

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Supply Chain Management : It is a systems approach to managing the entire flow of information materials, and services from raw materials suppliers through factories and warehouses to the end customer. SCM is different from supply management which emphasizes only the buyer-supplier relationship.

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