Defining Performance and Selecting a Measurement Approach

Performance

The accomplishment of a given task measured against preset known standards of accuracy, completeness, cost, and speed. In a contract, performance is deemed to be the fulfillment of an obligation, in a manner that releases the performer from all liabilities under the contract.

Performance is

• Behaviour
• What employees do

Performance is not

• Results or Outcomes
• What employees produce

Determinants of Performance

Performance = Declarative Knowledge*Procedural Knowledge*Motivation

(i)  Declarative Knowledge

• Information about
• Facts
• Labels
• Principles
• Goals
• Understanding of task requirements

(ii) Procedural Knowledge

• Knowing
• What to do
• How to do it
• Skills
• Cognitive
• Physical
• Perceptual
• Motor
• Interpersonal

(iii) Motivation

• Expenditure of effort
• Level of effort
• Persistence of effort

Factor influencing Determinants of Performance

(a) Individual characteristic

• Declarative Knowledge
• Procedural Knowledge
• Motivation

(b) HR Practices

(c) Work environment