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Defining Performance and Selecting a Measurement Approach

Performance

The accomplishment of a given task measured against preset known standards of accuracy, completeness, cost, and speed. In a contract, performance is deemed to be the fulfillment of an obligation, in a manner that releases the performer from all liabilities under the contract.

Performance is

  • Behaviour
  • What employees do

Performance is not

  • Results or Outcomes
  • What employees produce

Determinants of Performance

Performance = Declarative Knowledge*Procedural Knowledge*Motivation

(i)  Declarative Knowledge

  • Information about
  • Facts
  • Labels
  • Principles
  • Goals
  • Understanding of task requirements

(ii) Procedural Knowledge

  • Knowing
  • What to do
  • How to do it
  • Skills
  • Cognitive
  • Physical
  • Perceptual
  • Motor
  • Interpersonal

(iii) Motivation

  • Expenditure of effort
  • Level of effort
  • Persistence of effort

Factor influencing Determinants of Performance

(a) Individual characteristic

  • Declarative Knowledge
  • Procedural Knowledge
  • Motivation

(b) HR Practices

(c) Work environment

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