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BBAN604 Consumer Protection

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UNIT 1
1 Concept and Types of Consumer VIEW
2 Need for Consumer Protection VIEW
3 Approaches to Consumer Protection VIEW
4 Consumer Buying Motives VIEW
5 Doctrines of Caveat Emptor and Caveat Venditor VIEW
6 Concept of Consumers Sovereignty VIEW
7 Basic Consumer Rights VIEW
UNIT 2
1 Measures for Consumer Protection in India VIEW
2 Basic Provisions of the Consumer Protection Act (CPA) 1986 VIEW
3 Organizational Set Up For Consumer Protection under CAP 1986 VIEW
4 Procedure of filling Complaint and relief available under CPA 1986 VIEW
UNIT 3
1 Competition Act- Provisions Relating to Consumer Protection VIEW
2 Role of Voluntary Consumer Organizations VIEW
3 Formation and Registration of Voluntary Consumer Organizations VIEW
4 Business Self-regulations VIEW
5 Consumer awareness – Role of Media and Government VIEW
UNIT 4
1 Recent Developments in Consumer Development Movement VIEW
2 Consumer information and Knowledge as means of Protection VIEW
3 Sources of Consumer information VIEW
4 Ethical Marketing as an instrument of consumer protection VIEW
5 Role of Advertising council of India consumer protection VIEW
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