Characteristics of DSS:
(i) DSS incorporate both data and models.
(ii) They are designed to assist managers in their decision processes in semi-structured or unstructured tasks.
(iii) They support managerial judgment; rather than replacing it.
(iv) DSS improve the effectiveness of the decisions; not the efficiency with which decisions are being made.
Benefits of DSS:
(i) A DSS enables the solution of complex problems that ordinarily cannot be solved by other computerized approaches.
(ii) A DSS enables a thorough quantitative analysis in a very short time. Even frequent changes in a scenario can be evaluated objectively in a timely manner.
(iii) DSS imparts ability to try several different strategies under different configurations, quickly and objectively.
(iv) Data collection and model construction experimentations are executed with active users’ participation; thus greatly facilitating communication among managers.
(v) Routine application of DSS results in reducing or eliminating the cost of wrong decisions. Thus decisions are of a high quality and have a greater chance of successful implementation.