| UNIT 1 {Book Link} | ||
| 1 | Business communication: Nature and Process | VIEW |
| 2 | Forms of Communication | VIEW |
| 3 | Role of communication skills in Business | VIEW |
| 4 | Communication Networks | VIEW |
| 5 | Barriers to communication | VIEW |
| UNIT 2 Communication Skills {Book Link} | ||
| 1 | Listening skills: Cognitive process of listening | VIEW |
| 2 | Barriers to Listening | VIEW |
| 3 | Reading skills | VIEW |
| 4 | Speaking skills | VIEW |
| 5 | Public Speaking | VIEW |
| 6 | Voice modulation and body modulation | VIEW |
| UNIT 3 {Book Link} | ||
| 1 | Written communication | VIEW |
| 2 | Written communication types | VIEW |
| 3 | Structure And layout of business letters | VIEW |
| Presentative Letters: | ||
| 4 | Sales letters | VIEW |
| 5 | Claim letters | VIEW |
| 6 | Employment letters | VIEW |
| 7 | Writing Memo | VIEW |
| 8 | Notice | VIEW |
| 9 | Circular | VIEW |
| UNIT 4 {Book Link} | ||
| 1 | Business Reports: Purpose and Types | VIEW |
| 2 | Purpose of Business Report | VIEW |
| 3 | Types of Business Report | VIEW |
| 4 | Framework of business reports | VIEW |
| 5 | Presentation of Reports | VIEW |
| 6 | Brochures | VIEW |
| 7 | Issuing notice and agenda of meeting | VIEW |
| 8 | Recording of minutes of meetings | VIEW |
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