Janice and Dawn were walking out of the customer service training class wondering what the other thought about the presentation. When asked, Janice said she enjoyed the videos and Dawn related how she felt the role plays were fun and funny. Janice thought it was great learning something new, like techniques for calming angry customers. Dawn liked to learn about how she should think of her customers as friends rather than just another person to sell stuff to. Janice and Dawn’s positive experience in the training presentation would certainly help them improve how they did their jobs in the workplace.
An effective training presentation is a learning activity produced by an organization designed to enhance and increase the skill and knowledge of employees in the workplace – like Janice learning how to deal with angry customers or Dawn learning how to think about her customers as friends. Other knowledge topics might include safety in the workplace, how to perform a specific or highly technical job-related task or include aids to help employees remember steps when performing a task. The purpose of this lesson is to show you the various presentation tools used by trainers when creating and delivering effective training presentations in the workplace.
Effective Presentation Tools
An effective presentation tool can help employees increase their skills, knowledge or provide additional information needed to do their work. The ideal presentation tool will help by capturing the attention of employees when learning a new or improved task, allow them hands-on experience with what they learned or assist participants in remembering what they learned long after the training course is over. The most common training tools are PowerPoint presentations, participant guides, videos, role play activities, and job aids.