Business Communication CCSU B.Com 1st Semester NEP Notes

Unit 1 [Book]
Introduction, Importance of Communication	VIEW
Process of Communication	VIEW
Types of Communication (Verbal and Non-Verbal)	VIEW
Different forms of Communication	VIEW
Barriers to Communication: Linguistic Barriers, Psychological Barriers, Interpersonal Barriers, Cultural Barriers, Physical Barriers, Organizational Barriers	VIEW
Role, effects and Advantages of Technology in Business Communication like email, Text Messaging, Instant Messaging	VIEW
Role, Effects and Advantages of Modern Techniques like video Conferencing, Social Networking	VIEW
Strategic importance of e-communication	VIEW

Unit 2 [Book]
Non-Verbal Aspects of Communicating	VIEW
Body Language	VIEW
Kinesics	VIEW
Proxemics	VIEW
Para-language	VIEW
Effective Listening, Principles of Effective Listening	VIEW
Factors affecting Listening Exercises	VIEW
Oral, Written and Video Sessions of Effective Listening	VIEW
Interviewing Skills	VIEW
Appearing in interviews	VIEW
Writing Resume and Letter of application	VIEW
Modern forms of Communicating: E-Mail, Video Conferencing etc.	VIEW

Unit 3 [Book]
Business Language, Importance of Business language	VIEW
Words often Misspelt	VIEW
Common errors in English	VIEW
Vocabulary Words often confused	VIEW
Oral Presentation Importance, Characteristics	VIEW
Presentation Plan, Power point Presentation, Visual aids	VIEW
Writing Skills: Planning Business Messages, Rewriting and Editing, The first draft and reconstructing the final draft	VIEW
Office Correspondence: Official Letter, Semi Official Letter	VIEW
Memorandum	VIEW

Unit 4 [Book]
Report Writing, Identify the Types of Reports, Define the Basic format of a report, Identify the Steps of Report Writing	VIEW
Write a Report Meeting the Format requirements	VIEW
Determine the Process of Writing a Report	VIEW
Importance of including Visuals such as Tables, Diagrams and Charts in writing Report, Apply Citation rules (APA Style documentation) in Reports	VIEW