| Unit 1 [Book] | |
| Concept of Communication, Channels and Objectives of Communication | VIEW |
| Methods of Communication | VIEW |
| Modes of Communication | VIEW |
| Barriers to Communication | VIEW |
| Impact of Technological advancements on Communication | VIEW |
| Verbal Communications | VIEW |
| Non-Verbal Communications | VIEW |
| Characteristics of Verbal and Non-Verbal Communications | VIEW |
| Unit 2 [Book] | |
| Business Letter Writing, Parts, Structure, Layouts Full Block, Modified Block, Semi-Block | VIEW |
| Principles of Effective Letter Writing | VIEW |
| Personnel Correspondence | VIEW |
| Statement of Purpose | VIEW |
| Job Application Letter and Resume | VIEW |
| Paragraph Writing | VIEW |
| Unit 3 [Book] | |
| Principles of effective Presentation | VIEW |
| Making effective Presentation | VIEW |
| Group Communication | VIEW |
| Group Discussion | VIEW |
| Interview Preparation | VIEW |
| Conducting Meetings | VIEW |
| Drafting Notices, Agendas | VIEW |
| Resolutions | VIEW |
| Public Relations | VIEW |
| Unit 4 [Book] | |
| Letters of Complaints | VIEW |
| Letters of Claims | VIEW |
| Adjustments Sales Letters | VIEW |
| Promotional Leaflets and Fliers | VIEW |
| Consumer Grievance Letters | VIEW |
| Letters under Right to Information (RTI) Act. | VIEW |
| Unit 5 [Book] | |
| Layout, Types and Parts of a Report, Feasibility Reports, Investigative Reports | VIEW |
| Summarization: Identification of Main and Supporting/Sub Points, Presenting them in a Cohesive Manner, Use of Tables and Graphs | VIEW |