Office Management and Secretarial Practices CSJMU BBA 3rd Semester 2025-26 Notes

Unit 1 [Book]
Meaning and Importance of Office, Functions of an Office	VIEW
Office Organization, Role of Office Staff, Office Manager and Support Services	VIEW
Concept of Modern Office, Paperless Office, Virtual Office, Front Office and Back Office	VIEW
Basics of Office Layout	VIEW
Office Environment	VIEW
Workplace Ethics	VIEW
Use of Office Machines and Equipment	VIEW
Meaning, Objectives and Importance of Filing, Essentials of a Good Filing System, Centralized and Decentralized Filing, Practical Filing Methods	VIEW
Indexing Systems	VIEW

Unit 2 [Book]
Meaning and Importance of Office Forms, Types of Forms Used in Business Organizations, Objectives of Forms, Principles of Forms Design, Control of Forms, Preparation of Common Office Forms	VIEW
Record Management	VIEW
Meaning, Need and Importance of Record Keeping, Methods of Maintaining Records, Classification and Preservation of Records	VIEW
Centralization and Decentralization of Record Keeping	VIEW
Use of Digital Record Systems in Offices	VIEW

Unit 3 [Book]
Meaning and Importance of Secretary, Kinds, Qualifications, Qualities, Duties and Responsibilities	VIEW
Drafting of Business Letters	VIEW
Notices, Agenda	VIEW
Office Memoranda	VIEW
Circulars	VIEW
Email Communication	VIEW
Reception and Handling of Visitors	VIEW
Telephone Etiquette	VIEW
Appointment Scheduling	VIEW
Mail Handling	VIEW
Inward and Outward Correspondence	VIEW
Office Communication	VIEW

Unit 4 [Book]
Secretary: Appointment, Qualifications, Functions and Position in Office and Company Setup	VIEW
Basic Knowledge of Directors, Chairman and Auditor	VIEW
Roles and Responsibilities of Directors, Chairman and Auditor	VIEW
Meaning and Types of Meetings	VIEW
Duties of Secretary Before, During and After Meetings	VIEW
Notice, Agenda	VIEW
Quorum	VIEW
Voting, Motions and Resolutions	VIEW
Minutes Writing, Types of Minutes, Minutes Book, Contents of Minutes	VIEW
Practical Training in Meeting Documentation and Office Procedure	VIEW