ISO is an independent, non-governmental international organization with a membership of 162 national standards bodies.
Through its members, it brings together experts to share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges.
The ISO 9000 family of quality management systems standards is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product or service. ISO 9000 deals with the fundamentals of quality management systems, including the seven quality management principles upon which the family of standards is based. ISO 9001 deals with the requirements that organizations wishing to meet the standard must fulfill.
Five Objectives of ISO 9000
- Gives businesses with useful, globally recognized models for operating a quality management system.
- Achieve, maintain and aim to regularly enhance product quality (the standards define “product” as the output of any process. Therefore, this word will also apply to “services,” whether internal or external to the business).
- Primary objective of getting these standards is to boost the goodwill of organization. Customer can compare the quality of two companies , one is with ISO standard and other is without ISO standard . Goodwill could be in form of rise in sale or more promotion of product of company.
- To create a compliance standard which is followed 24 hours-a-day, 7 days-a week, 52 weeks-a-year.
- Offer confidence to internal management as well as other workers that requirements for quality are being fulfilled and maintained, and that quality improvement is taking place.
Quality system standards adopted in 1987 by international organization for standardization; revised in 1994 and 2000.
Technical specifications and criteria to be used as rules, guidelines, or definitions of characteristics to ensure that materials, products, processes, and services are fit for their purpose.
ISO 9000:2000 Standards
- Fundamental Requirements
- Guidelines for Performance Improvement
- Customer Focus
- Involvement of people
- System approach to management
- Continuous improvement
- Factual approach to decision making
- Mutually beneficial supplier relationship
ISO 9000-2000 clauses