| UNIT 1 [Book Link] | ||
| 1 | Meaning and Source of Conflict | VIEW |
| 2 | Types of Conflict | VIEW |
| 3 | Levels of Conflict | VIEW |
| 4 | Traditional and Modern Approaches to Conflict | VIEW |
| 5 | Functional and Dysfunctional Conflicts | VIEW |
| 6 | Conflict Process | VIEW |
| 7 | Management of conflict Resolution & Stimulation Techniques | VIEW |
| 8 | Dual Concern Model of Conflict | VIEW |
| UNIT 2 [Book Link] | ||
| 1 | Four Myths about Conflict | VIEW |
| 2 | Team Conflict | VIEW |
| 3 | Understanding individual styles for handling Inter Personal Conflict | VIEW |
| 4 | Cross Cultural differences in Approaches to Conflict | VIEW |
| 5 | Importance of Emotional Intelligence | VIEW |
| UNIT 3 [Book Link] | ||
| 1 | Elements of Negotiation | VIEW |
| 2 | Multiparty Negotiations | VIEW |
| 3 | Stages of Negotiation Process | VIEW |
| 4 | Issues for Negotiation | VIEW |
| 5 | Preparation for Negotiations | VIEW |
| 6 | Types of Negotiation | VIEW |
| 7 | Strategies and Tactics in Negotiation | VIEW |
| 8 | Bargaining & Negotiation- Differences and similarities | VIEW |
| 9 | BATNA | VIEW |
| 10 | Context of Mediation | VIEW |
| 11 | Conciliation | VIEW |
| 12 | Arbitration | VIEW |
| 13 | Principles of Persuasion | VIEW |
| 14 | Persuasion Strategy and its Effectiveness | VIEW |
| UNIT 4 [Book Link] | ||
| 1 | Need for Developing Negotiation Skills | VIEW |
| 2 | Breakdown of Negotiation- Causes and Consequences | VIEW |
| 3 | Third Party Intervention | VIEW |
| 4 | Impasse and Alternative Dispute Resolution (ADR) | VIEW |
| 5 | Intractable Negotiations, Characteristics that make a Negotiation more intractable | VIEW |
| 6 | Effective Negotiation- Mutual Trust and Understanding | VIEW |
| 7 | Challenges for Effective Negotiators | VIEW |
| UNIT 5 [Book Link] | ||
| 1 | Understanding Cultural Differences in Negotiation | VIEW |
| 2 | Hofstede’s Cultural Dimensions | VIEW |
| 3 | Globe Study on Cultural Dimensions | VIEW |
| 4 | Seven Pillars to Negotiational Wisdom | VIEW |
| 5 | International Negotiations | VIEW |
| 6 | Best Practices in Negotiations | VIEW |
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